Question 1

What is Pookie?

Accepted Answer

Pookie is a mystery pack shop for genuine beauty and fashion. Pick a themed pack, open it, and you get one real product from its list, every time.

Question 2

Is every item worth the pack price?

Accepted Answer

Yes. Every item in every pack has a retail value of at least the pack price. That is the Pookie guarantee.

Question 3

Is Pookie fair?

Accepted Answer

Every pack shows every item and its exact odds before you open. Each open draws one ticket out of 100,000 and every item owns a fixed ticket range, shown on the item.

Question 4

Are the products authentic?

Accepted Answer

Yes. Every item is bought new from the brand or an authorized retailer, then shipped to you.

Question 5

How do I open a pack?

Accepted Answer

Choose a pack, press Open, and hold to break the seal. Press Demo first to try it free and see how it works.

Question 6

How do I pay?

Accepted Answer

With a card or Apple Pay, processed by Stripe, or with your Pookie credit.

Question 7

What happens to my item?

Accepted Answer

It goes to your vault. Ship it home whenever you like, or swap it for Pookie credit worth 70% of its retail price and open another pack.

Question 8

How much is shipping?

Accepted Answer

Shipping is $9.99 per shipment and free for 3 or more items or when the shipment is worth $100 or more. We ship in the United States, insured and tracked.

Question 9

Can I swap an item for credit?

Accepted Answer

Yes. Anything in your vault can be swapped instantly for Pookie credit worth 70% of its retail price, which you can use on any pack. Credit is never paid out as cash.

Question 10

Who can use Pookie?

Accepted Answer

Adults 18 and older living in the United States. You confirm your age and state once, before your first open.

Question 11

What are Pookie credits?

Accepted Answer

Pookie credit is the balance you get from swapping items. It opens packs and pays for shipping. It can't be withdrawn as cash.

Question 12

How do I get support?

Accepted Answer

Write to us from the Help center and we answer within a day.